Return & Refund Policy

At Rettro, we take care to ensure that every order reaches you safely and in good condition.

Our products are food items; we do not accept returns or exchanges once an order has been delivered, except in cases where the product received is damaged, tampered with, defective, incorrect, or otherwise unsuitable for consumption.

When can you request a replacement or refund?

Please contact us if:

• You received a damaged or tampered product.
• You received the wrong product or quantity.
• The product packaging is damaged in a way that affects the product.
• The product appears spoilt or otherwise unsuitable for consumption despite being within its stated shelf life.

How to raise a complaint

Please contact us at hello@rettro.in or call or WhatsApp us at +91 8095061151 within 48 hours of delivery.

For damaged, tampered, or incorrect orders, please share:

• Your order number
• Clear photographs/videos of the product and packaging
• A brief description of the issue

We may request additional information to assess the complaint.

Refunds & Replacements

Once the issue has been reviewed and approved, Rettro may offer:

• A replacement product, or
• A refund to the original payment method, depending on the nature of the issue.

Approved refunds will be processed within 5 business days. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

Important

Please do not consume a product if the package appears open, damaged, leaking, swollen, or otherwise compromised. Contact us immediately with photographs of the package and product.

Products that have been opened, used, stored improperly, or damaged after delivery are not eligible for return or refund.

Rettro reserves the right to assess each complaint individually and determine the appropriate resolution.

For any questions regarding your order, please contact us at hello@rettro.in or call or WhatsApp us at +91 8095061151.